Primary Function:
➢ Strong Communication Skills
➢ Teamwork Skills
➢ Project management – managing timelines, managing budgets, quality assurance
➢ Digital Marketing – SEO, PPC, Social Media (Organic and Paid), Google Analytics, Facebook Ads Manager, Google Ads, Google Data Studio, Google Analytics
➢ Monitoring and Reporting the campaign’s performance
➢ Business Acumen
Job Duties and Requirements:
➢ Your primary task is to communicate regularly with our clients regarding all projects & their requirements and coordinate within the team for the same
➢ Coordinate marketing projects with business owners and senior-level executives
➢ You are a good team player who understands projects and their priority
➢ You are expected to build rapport and share a great understanding with the clients
➢ You are driven by deadlines and are capable of ensuring that the project deadlines are always maintained
➢ You will be closely working with the operations team and will effectively communicate all information with the client
➢ You are a dynamic personality who is outgoing in nature and is expected to play the role of a brand custodian
➢ Onboarding: Onboarding new clients
➢ Client Communication: Holding regular calls with clients to finalize monthly deliverables and review work completed
➢ Client Reporting: Monitoring, reporting and presenting client performance data to ensure business goals are achieved
➢ Project Management: Managing projects to ensure deliverables are completed on-time and to the right standards
➢ New Tech: Managing the implementation of new marketing technology for clients
➢ Upselling: Identifying and pitching new services to existing clients
➢ Renewals: Client renewals and upselling
➢ Required Skills & Qualification:
The Key Account Manager (Client servicing Manager) will bring the following skills to the workplace:
➢ A background in digital marketing as account management and a proven ability to communicate effectively are key to this role
➢ 3 – 5 years experience in client interaction roles in the digital marketing/advertising industry
➢ Knowledge and experience in the digital marketing environment/digital media are a must
➢ Experience in marketing data analytics and interpretation is required
➢ Has been exposed to the practices of modern B2B and digital marketing
Knowledge of SEO, PPC & Social Media is required:
➢ Strong telephone etiquette and familiarity with B2B emailing is essential
➢ Proficient in spoken and written English
➢ Proficient in MS Word, Excel, and PowerPoint. Must regularly create customized reports for clients
➢ Candidates with familiarity with Google AdWords/Analytics would be given preference
Salary:
➢ To Match Capabilities