Client Servicing Manager (Digital Accounts Manager)

Full Time
Goregaon, Mumbai
Posted 6 months ago

Primary Function:

➢ Strong Communication Skills

➢ Teamwork Skills

➢ Project management – managing timelines, managing budgets, quality assurance

Digital Marketing – SEO, PPC, Social Media (Organic and Paid), Google Analytics, Facebook Ads Manager, Google Ads, Google Data Studio, Google Analytics

➢ Monitoring and Reporting the campaign’s performance

➢ Business Acumen

Job Duties and Requirements:

➢ Your primary task is to communicate regularly with our clients regarding all projects & their requirements and coordinate within the team for the same

➢ Coordinate marketing projects with business owners and senior-level executives

➢ You are a good team player who understands projects and their priority

➢ You are expected to build rapport and share a great understanding with the clients

➢ You are driven by deadlines and are capable of ensuring that the project deadlines are always maintained

You will be closely working with the operations team and will effectively communicate all information with the client

➢ You are a dynamic personality who is outgoing in nature and is expected to play the role of a brand custodian

Onboarding: Onboarding new clients

Client Communication: Holding regular calls with clients to finalize monthly deliverables and review work completed

Client Reporting: Monitoring, reporting and presenting client performance data to ensure business goals are achieved

Project Management: Managing projects to ensure deliverables are completed on-time and to the right standards

New Tech: Managing the implementation of new marketing technology for clients

Upselling: Identifying and pitching new services to existing clients

Renewals: Client renewals and upselling

Required Skills & Qualification:

The Key Account Manager (Client servicing Manager) will bring the following skills to the workplace:

➢ A background in digital marketing as account management and a proven ability to communicate effectively are key to this role

➢ 3 – 5 years experience in client interaction roles in the digital marketing/advertising industry

➢ Knowledge and experience in the digital marketing environment/digital media are a must

➢ Experience in marketing data analytics and interpretation is required

➢ Has been exposed to the practices of modern B2B and digital marketing

Knowledge of SEO, PPC & Social Media is required:

➢ Strong telephone etiquette and familiarity with B2B emailing is essential

➢ Proficient in spoken and written English

➢ Proficient in MS Word, Excel, and PowerPoint. Must regularly create customized reports for clients

➢ Candidates with familiarity with Google AdWords/Analytics would be given preference

Salary: 

➢ To Match Capabilities

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Job Features


Job Category

Digital Marketing

Preferred Qualification

Passion for Client Servicing Manager (Digital Accounts Manager)

Experience

3-5 Years